In these days of super efficiency, support workers who can mend computers and networks, along with giving regular solutions to users, are vital in every part of industry. As we get to grips with the multifaceted levels of technological advances, growing numbers of IT professionals are needed to run the smooth operation of functions we rely on.

Proper support is incredibly important - ensure you track down something that provides 24×7 direct access, as anything less will frustrate you and could hold up your pace and restrict your intake.

some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will attempt to call you within 24-48 hrs, when it’s convenient to them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.

Top training companies use multiple support centres from around the world. They use an online interactive interface to join them all seamlessly, irrespective of the time you login, there is always help at hand, avoiding all the delays and problems.

Always pick a trainer that cares. Only true live 24×7 support provides the necessary backup.

People attracted to this sort of work are often very practical, and won’t enjoy sitting at a desk in class, and slogging through piles of books. If this could be you, go for more modern interactive training, where you can learn everything on-screen.

Our ability to remember is increased with an involvement of all our senses - educational experts have expounded on this for decades now.

The latest home-based training features self-contained CD or DVD materials. By watching and listening to instructors on video tutorials you’ll learn your subject via the expert demonstrations. Knowledge can then be tested by utilising the practice lab’s and modules.

It’s very important to see the type of training provided by any company that you may want to train through. Be sure that they contain instructor-led video demonstrations with virtual practice-lab’s.

It’s usually bad advice to select online only courseware. With highly variable reliability and quality from most broadband providers, ensure that you have access to physical media such as CD or DVD ROM’s.

A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.

With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.

Consider starting with some basic Microsoft package and Windows skills first. Beginning there can make the learning curve a much more gentle.

Watch out that all exams you’re studying for are recognised by industry and are bang up to date. The ‘in-house’ certifications provided by many companies are often meaningless.

Only properly recognised accreditation from the likes of Microsoft, Adobe, CompTIA and Cisco will be useful to a future employer.

(C) Jason Kendall. Navigate to LearningLolly.com for intelligent ideas. www.comptiacertification.co.uk or Network+ Certification.

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